by Natja Igney: This is the first in a series of three articles, each exploring a critical phase of crisis communications and reputation management. Although tactical responses are typically delegated to middle management, strategic responsibility - including the function of…

Reading Time: 6 minutes

by Jen Armel: May marks Mental Health Awareness Month in both Canada and the United states - a time to reduce stigma, encourage open conversations and champion support. As communications professionals, we often craft the narratives that bring these initiatives…

Reading Time: 2 minutes

by Dionne Ligoure: From a professional standpoint 2025 is a significant year for me. I will be celebrating three (3) decades of professional experience. I started my career straight out of university with a couple of detours in between to…

Reading Time: 4 minutes

by Clarissa van Emmenes: Customer relationships are the cornerstone of business success, yet many organisations underestimate the role of communication in shaping those relationships. Beyond informing or persuading, communication has the power to build trust, strengthen connections, and foster loyalty.…

Reading Time: 3 minutes

What the 2025 CSCE professional development survey reveals about growth, recognition, and the myth of mastery in communication. by Sia Papageorgiou FRSA, FCSCE, SCMP, Co-founder, Centre for Strategic Communication Excellence If you’ve been working in communication long enough, you’ve probably…

Reading Time: 4 minutes

by Edyta Blachowska:  It's well known how to define marketing goals. They have to be SMART. They must define the direction of marketing activities. They must bring profit to our business. And how to define internal communication goals? The same…

Reading Time: 7 minutes

by Shalini Gupta: Look around - political instability and social unrest are bubbling just below the surface. Polarisation is growing, and businesses are increasingly caught in the crossfire. The old idea that business and politics don’t mix? That ship has…

Reading Time: 4 minutes

Excerpted from "Adopting AI: A People-First Approach", by Paul Gibbons and James Healy: "If I had asked people what they wanted, they would have said faster horses." usually attributed to Henry Ford In early 2024, The Economist reviewed AI adoption…

Reading Time: 2 minutes

by Lisa Bowman: A communication and marketing leader shares her story and some guidance about workplace harassment. For fifteen long months, I endured sexual harassment from a male peer on the Executive Team. As the Chief Marketing and Communications Officer…

Reading Time: 4 minutes

by Thomas Lahnthaler: The hidden power of language in critical situations.  “One can not not communicate.” as a phrase by Paul Watzlawick, a famous communication psychologist, goes, or, in other words, we communicate all the time. In fact, we communicate…

Reading Time: 5 minutes

No Rules Britannia? - a new report from the Chartered Institute of Public Relations (CIPR) compares the UK’s Lobbying Register with similar countries’, highlighting the lack of transparency and need for urgent reform London, April 2nd, 2024: The US has ten…

Reading Time: 3 minutes

By Mike Klein and Janet Hitchen: The second half of our Navigating Disruption podcast season brought together communication leaders with diverse perspectives and experiences to explore how our profession is confronting unprecedented challenges. From AI-powered personalization to the shifting expectations…

Reading Time: 7 minutes