by Shaun Randol: I see a lot of organizations advertising job roles for content managers for internal communications and content creators for marketing. Is it a difference in semantics or an unwitting slip-up?  Those who write job descriptions for the…

Reading Time: 3 minutes

by Ezri Carlebach: The story of the past hundred years is the story of technology driving change. Electricity, atomic energy, nuclear weapons, computers, the Internet, genetic engineering, artificial intelligence, drones, rockets, robotics… but beyond that, it’s the story of how…

Reading Time: 6 minutes

by Clarissa van Emmenes: Customer relationships are the cornerstone of business success, yet many organisations underestimate the role of communication in shaping those relationships. Beyond informing or persuading, communication has the power to build trust, strengthen connections, and foster loyalty.…

Reading Time: 3 minutes

by Anthony Monks: Artificial Intelligence (AI) is dominating workplace conversations and internal communications is no exception. Promising faster workflows, richer insights and hyper-personalised content, AI offers incredible opportunities to transform how organisations connect with their people. But with opportunity comes…

Reading Time: 5 minutes

by Mike Klein and Janet Hitchen: As waves of political, social, and economic turmoil sweep across markets, we’re seeing signs that some executives are shifting - or are likely to shift - towards what we call "Command and Control 2.0".…

Reading Time: 2 minutes

by Ann-Marie Blake: About a month ago, I was a guest on a webinar that posed some tough but timely questions about communicating through chaos. We’re living through a time of disruption: geopolitical instability, deepening divisions, and a flood of…

Reading Time: 2 minutes

by Louise Thompson: Tell me if you've ever been in this position? As a comms leader, you are asked to lead the development of a strategy and a narrative for some upcoming organisational change. Perhaps as a communications manager, you…

Reading Time: 5 minutes

What the 2025 CSCE professional development survey reveals about growth, recognition, and the myth of mastery in communication. by Sia Papageorgiou FRSA, FCSCE, SCMP, Co-founder, Centre for Strategic Communication Excellence If you’ve been working in communication long enough, you’ve probably…

Reading Time: 4 minutes

by Nikki Brooks "That’s not my job. The comms team should be handling this." Sound familiar? Middle managers are expected to be the bridge between leadership and employees during change. But without the right tools, training, or buy-in, they don’t…

Reading Time: 4 minutes

by Elie Jacobs In the final moments of the Apollo 11 crew's descent to the lunar surface, an unexpected warning light flashed: “1202.” Neither Neil Armstrong nor Buzz Aldrin recognized the error code. With only minutes of fuel remaining, they…

Reading Time: 3 minutes

by Dr. Michael Gerharz: There’s a stubborn myth out there: that the best strategy is the one that’s the most clever, the most nuanced, the most complex. But everyone who’s ever had to put a strategy into practice knows that…

Reading Time: 5 minutes

by Adam Raelson: Discussions about business culture often focus on regional differences, but this time, we’d like to explore a seemingly unlikely similarity: how certain core cultural values align strikingly to drive professional success in India and the United States.…

Reading Time: 3 minutes