by Oluchi Ezeugo: The way we communicate at work is changing fast. In Africa, where businesses are navigating rapid digital transformation, diverse workforces, and unique cultural dynamics, internal communications is evolving in exciting ways. As organizations grow, they must rethink…

Reading Time: 4 minutes

by Anthony Monks: Artificial Intelligence (AI) is dominating workplace conversations and internal communications is no exception. Promising faster workflows, richer insights and hyper-personalised content, AI offers incredible opportunities to transform how organisations connect with their people. But with opportunity comes…

Reading Time: 5 minutes

by Rebecca Self, PhD.: When Strategic’s new Editor-in-Chief Mike Klein and I started discussing writing a column, I asked, “How are you defining communication?”  I wondered if the audience was comprised primarily of in-house comms folks like the role he…

Reading Time: 5 minutes

by Edyta Blachowska:  It's well known how to define marketing goals. They have to be SMART. They must define the direction of marketing activities. They must bring profit to our business. And how to define internal communication goals? The same…

Reading Time: 7 minutes

by Mike Klein One of the most sacred assumptions in the world of #internalcommunication is the idea that “the secret to improving internal communication is to focus on line managers.” I’ve never bought that idea.  And here’s why you should…

Reading Time: 3 minutes

by Dan Sodergren: Talking with some extremely clever people in the internal comms world, I think that I have a feeling. That right now, a LOT of internal comms people are NOT using AI for the right thing.  Yes ,…

Reading Time: 4 minutes

by Abhi Shanker: During a meeting with an external vendor earlier today, they mentioned, "if you want to conduct randomized training for your employees, don’t bother training them." It took me a moment to understand the statement, but it clearly…

Reading Time: 3 minutes

by Dr. Aniisu K. Verghese: Internal communication (IC) isn’t ‘extra credit’ work. It’s the foundation of a thriving organization. Yet, many leaders see it as an administrative task, something to ‘get done’ rather than a strategic driver of success. This…

Reading Time: 3 minutes

by Kristal Leung: Internal communicators have long struggled to prove their impact. Open rates, clicks, and engagement scores are easy to track, but do they really tell us if our messages are making a difference? In a world where AI…

Reading Time: 3 minutes

by Aniisu K. Verghese, PhD: Internal communication (IC) is often underestimated, dismissed as a simple task anyone can handle. Leaders assume that drafting an email or creating a PowerPoint slide for employees is no different from managing external communication campaigns…

Reading Time: 3 minutes

By Janet Hitchen and Mike Klein:  Over the past months, our Navigating Disruption podcast has brought us into fascinating conversations with some of the brightest minds in organizational communication. Reflecting on our discussions with Jason Anthoine, Christopher Wade, Natasha Plowman,…

Reading Time: 5 minutes

by Emily Hecker: Bold headline, right? Here’s what I mean with this charged set of words: the internal communication (IC) team itself holds tremendous power in charting its own destiny. We have the potential to be strategic partners driving business…

Reading Time: 3 minutes